:root{--navy:#10263f;--navy2:#173a5e;--blue:#2f6fed;--cyan:#36a6b8;--bg:#f3f6f9;--card:#fff;--text:#182433;--muted:#677484;--line:#dfe6ed;--red:#c23a3a;--amber:#b56a06;--green:#16865b;--shadow:0 16px 48px rgba(27,44,67,.10);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:var(--text)}
*{box-sizing:border-box}body{margin:0;background:linear-gradient(180deg,#eef4f8 0,#f8fafc 38%,#f3f6f9 100%);min-height:100vh}.shell{max-width:1180px;margin:auto;padding:0 24px}.topbar{height:82px;display:flex;align-items:center;justify-content:space-between}.brand{display:flex;align-items:center;gap:12px;text-decoration:none;color:var(--navy)}.brand-mark{display:grid;place-items:center;width:42px;height:42px;border-radius:13px;background:linear-gradient(135deg,var(--navy),var(--cyan));color:#fff;font-weight:800;letter-spacing:-.03em}.brand span:last-child{display:flex;flex-direction:column}.brand strong{font-size:16px}.brand small{font-size:12px;color:var(--muted);margin-top:1px}.support-link,.text-btn{border:0;background:none;color:var(--navy2);text-decoration:none;font-weight:700;cursor:pointer}.agent-layout{display:grid;grid-template-columns:.82fr 1.55fr;gap:28px;align-items:start;padding:34px 0 54px}.hero-card{position:sticky;top:24px;background:linear-gradient(145deg,var(--navy),#214d74);color:#fff;padding:38px;border-radius:26px;box-shadow:var(--shadow);min-height:360px}.eyebrow{font-size:11px;font-weight:800;letter-spacing:.14em;color:var(--cyan)}.hero-card .eyebrow{color:#86d7e2}.hero-card h1,.dashboard-heading h1,.login-card h1{font-size:36px;letter-spacing:-.035em;line-height:1.06;margin:12px 0}.hero-card p{color:#d8e4ee;font-size:16px;line-height:1.6}.notice{padding:16px 18px;border-radius:14px;display:flex;flex-direction:column;gap:5px;margin-top:28px;font-size:13px;line-height:1.45}.notice.info{background:rgba(255,255,255,.09);border:1px solid rgba(255,255,255,.15)}.form-card,.login-card,.ticket-table-card{background:#fff;border:1px solid #e6ebf0;border-radius:24px;box-shadow:var(--shadow)}.form-card{padding:32px}.section-title{display:flex;align-items:center;gap:12px;border-top:1px solid var(--line);padding-top:25px;margin:24px 0 16px}.section-title:first-child{border-top:0;padding-top:0;margin-top:0}.section-title>span{width:30px;height:30px;border-radius:50%;display:grid;place-items:center;background:#eaf2ff;color:var(--blue);font-weight:800;font-size:13px}.section-title div{display:flex;flex-direction:column}.section-title strong{font-size:15px}.section-title small{font-size:12px;color:var(--muted);margin-top:2px}.grid.two{display:grid;grid-template-columns:1fr 1fr;gap:16px}label,fieldset{display:flex;flex-direction:column;gap:7px;font-size:13px;font-weight:700;margin-bottom:16px}em{font-style:normal;color:var(--red)}input,select,textarea{width:100%;border:1px solid #ccd6e0;background:#fbfcfd;border-radius:11px;padding:12px 13px;color:var(--text);font:inherit;font-weight:500;outline:none;transition:.18s}textarea{resize:vertical;min-height:115px}input:focus,select:focus,textarea:focus{border-color:#5b8cf1;box-shadow:0 0 0 3px rgba(47,111,237,.1);background:#fff}.helper{font-weight:500;color:var(--muted);font-size:11px}fieldset{border:0;padding:0;margin:0 0 18px}legend{margin-bottom:9px;font-size:13px;font-weight:700}.choice-row{display:flex;gap:9px;flex-wrap:wrap}.choice{margin:0;flex-direction:row;align-items:center;border:1px solid var(--line);background:#fbfcfd;padding:10px 13px;border-radius:10px;cursor:pointer;font-weight:600}.choice input{width:auto}.form-actions{display:flex;align-items:center;gap:16px;margin-top:24px}.primary-btn,.secondary-btn{border:0;border-radius:11px;padding:12px 18px;font-weight:800;cursor:pointer;transition:.18s}.primary-btn{background:var(--blue);color:#fff;box-shadow:0 8px 20px rgba(47,111,237,.24)}.primary-btn:hover{transform:translateY(-1px);background:#245fd6}.primary-btn:disabled{opacity:.55;cursor:not-allowed;transform:none}.secondary-btn{background:#eef3f7;color:var(--navy)}.form-status{font-size:12px;color:var(--muted)}.form-status.error{color:var(--red)}.success-panel{text-align:center;padding:34px 10px}.success-icon{margin:0 auto 16px;width:56px;height:56px;border-radius:50%;display:grid;place-items:center;background:#e6f7ef;color:var(--green);font-size:28px;font-weight:800}.success-panel h2{font-size:28px;margin:4px 0 8px}.success-panel p{color:var(--muted)}.ticket-number{margin:22px auto;padding:14px 22px;border-radius:12px;background:#f3f7fb;color:var(--navy);font-weight:900;font-size:22px;letter-spacing:.03em;width:max-content}.turnstile-wrap{margin-top:5px}footer{padding:0 0 30px;text-align:center;color:#82909f;font-size:11px}
/* admin */.admin-shell{max-width:1240px}.login-card{max-width:430px;margin:72px auto;padding:34px}.login-card p,.dashboard-heading p{color:var(--muted)}.login-card button{width:100%}.admin-actions{display:flex;gap:14px;align-items:center;font-size:12px;font-weight:700}.dashboard-heading{display:flex;justify-content:space-between;align-items:end;padding:32px 0 20px}.dashboard-heading h1{margin-bottom:5px}.stats-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:14px}.stat-card{border:1px solid var(--line);background:#fff;border-radius:16px;padding:17px;text-align:left;cursor:pointer;box-shadow:0 6px 20px rgba(32,50,70,.05)}.stat-card span{color:var(--muted);font-size:12px;font-weight:700}.stat-card strong{display:block;font-size:28px;margin-top:5px;color:var(--navy)}.stat-card.active{border-color:#8db1f5}.stat-card.new strong{color:#a94747}.stat-card.progress strong{color:var(--amber)}.stat-card.resolved strong{color:var(--green)}.toolbar{display:flex;gap:12px;margin:18px 0}.toolbar input{flex:1}.toolbar select{width:190px}.ticket-table-card{padding:0;overflow:hidden}.ticket-list{display:flex;flex-direction:column}.ticket-row{display:grid;grid-template-columns:105px 1.3fr .8fr 120px 90px;gap:14px;align-items:center;padding:16px 20px;border-bottom:1px solid #edf1f4;cursor:pointer}.ticket-row:last-child{border-bottom:0}.ticket-row:hover{background:#f8fafc}.ticket-code{font-weight:900;color:var(--navy)}.ticket-summary strong{display:block;font-size:13px}.ticket-summary small,.ticket-agent small,.ticket-time{color:var(--muted);font-size:11px}.status-pill{display:inline-flex;justify-content:center;border-radius:20px;padding:6px 9px;font-size:10px;font-weight:900;letter-spacing:.03em}.status-NEW{background:#fbeaea;color:#a03a3a}.status-IN_PROGRESS{background:#fff1d9;color:#9b5e08}.status-RESOLVED{background:#e5f7ed;color:#14734e}.empty-state{padding:50px;text-align:center;color:var(--muted)}.ticket-dialog{width:min(720px,calc(100vw - 28px));border:0;border-radius:22px;padding:0;box-shadow:0 30px 90px rgba(11,31,53,.28)}.ticket-dialog::backdrop{background:rgba(9,24,41,.56);backdrop-filter:blur(2px)}.dialog-close-row{display:flex;justify-content:flex-end;padding:12px 15px 0}.dialog-close-row button{border:0;background:#eef2f5;border-radius:50%;width:34px;height:34px;font-size:21px;cursor:pointer}.detail-body{padding:0 30px 30px}.detail-head{display:flex;justify-content:space-between;gap:20px;margin-bottom:22px}.detail-head h2{margin:5px 0}.detail-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}.detail-box{background:#f7f9fb;border:1px solid #e8edf1;border-radius:13px;padding:13px}.detail-box span{display:block;font-size:10px;font-weight:800;color:var(--muted);text-transform:uppercase;letter-spacing:.06em;margin-bottom:5px}.detail-box strong,.detail-box p{font-size:13px;margin:0}.detail-section{margin-top:20px}.detail-section h3{font-size:13px;margin-bottom:8px}.description-box{white-space:pre-wrap;background:#fafbfc;border:1px solid var(--line);border-radius:12px;padding:14px;font-size:13px;line-height:1.5}.detail-controls{border-top:1px solid var(--line);margin-top:24px;padding-top:20px}.detail-controls .grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.screenshot-link{display:inline-flex;margin-top:8px}.save-row{display:flex;justify-content:flex-end;gap:10px;margin-top:15px}.loading{padding:35px;text-align:center;color:var(--muted)}
@media(max-width:820px){.agent-layout{grid-template-columns:1fr}.hero-card{position:static;min-height:auto}.grid.two,.detail-grid,.detail-controls .grid{grid-template-columns:1fr}.stats-grid{grid-template-columns:1fr 1fr}.ticket-row{grid-template-columns:90px 1fr 100px}.ticket-agent,.ticket-time{display:none}}@media(max-width:520px){.shell{padding:0 14px}.topbar{height:70px}.hero-card,.form-card{padding:24px;border-radius:20px}.agent-layout{padding-top:18px}.hero-card h1{font-size:30px}.choice-row{display:grid}.stats-grid{grid-template-columns:1fr 1fr}.dashboard-heading{align-items:start}.toolbar{flex-direction:column}.toolbar select{width:100%}.ticket-row{grid-template-columns:78px 1fr}.ticket-row .status-pill{display:none}}